Trive, Turkey

Trade Support Specialist

Resolved client inquiries and issues via phone, chat, and email and prepare detailed reports on customer complaints.

Communicated with other departments for prompt issue resolution.

Continuous learned of new skills to adapt to the field.

Contacted clients with incomplete accounts to assist them in the onboarding process.

Europa Viajes, Remote

Marketing and Customer Relations Manager

Managed social media accounts to promote tourism products and engage with customers, creating content and responding to inquiries.

Promoted tourism products over the phone and email, building relationships with customers, and recommending the best travel options based on their needs and preferences.

Skymar Tours, Spain

Reservations Manager

Managed the entire reservations process, from initial inquiries to final bookings.

Maintained strong communication with key suppliers to ensure the availability and competitiveness of pricing.

Collaborated closely with the Operations and Administrative Department to quickly resolve any issues.

Barcelona Bus Turistic, Spain

Operations Specialist

Informing tourists about the tourist Bus Turistic Tours in Barcelona

Advising tourists on the best inbound tours to take and highlighting places of interest and historical significance in Barcelona

Handling daily operations activities to ensure a smooth and enjoyable experience for tourists.

Barcelona y Flamenco, Spain

Sales Executive

Promoted the products to drive ticket sales and increase revenue and attendance from both individuals and groups.

Assisted customers with inquiries providing detailed information and ensured a positive experience for customers.

Bioteik, Venezuela 2010

IT Support Specialist

Responded promptly and professionally to customer inquiries and followed up on orders of products.

Assisted with local network administration and maintained IT documentation.

Managed inventory activities by counting, labeling, and tracking products.

Lavotinto Kristal, Venezuela

Client Service and Operations Specialist

Provided exceptional customer service to individuals and corporates, ensuring timely resolution of problems and concerns.

Monitored and tracked orders to ensure timely delivery.

Performed administrative tasks such as controlling revenue and expenses, and processing payroll for a team of 10+ employees.